Request Center
A better way to engage and service our clients.
Save time
With quick and easy forms allow you to communicate changes in an effective manner. Save you time and help you be more efficient.
Payroll Requests
Submit payroll related such as adding a new employee, termination or employee updates.
Business Requests
Submit accounting and other business requests
Payroll/Employee Update
Transaction & Business Udates
Forms
Request Turnaround Times & Rush Services
We strive to meet or exceed our established turnaround times whenever possible. To provide consistent and timely service to all clients, the following standard turnaround guidelines apply to service requests. Requests are prioritized based on urgency, required completion date, and potential impact on payroll, tax, compliance, or business operations.
Standard Requests 3-5 Business Days
Routine requests are completed within our normal service timeframe and handled in the order received. Examples may include:
• Payroll reports
• Employee record updates
• General bookkeeping or accounting requests
• Copies of previously prepared documents
• Routine questions and administrative requests
• Report Requests
Often times we complete the requests ahead of time however we encourage our clients to allow sufficient time for standard requests to be completed. Requests submitted with little or no advance notice may require rush processing.
Rush Requests 1-3 Business Days
A request is considered rush when it requires completion outside of our standard turnaround time or requires us to rearrange previously scheduled work to meet an accelerated deadline. Rush requests are subject to availability and may be subject to a rush processing fee.
Examples may include:
• Same-day payroll corrections
• Imminent payroll or tax deadlines
• Government or regulatory deadlines
• Employee pay issues requiring immediate attention
• Time-sensitive business or compliance matters
A request being important or time-sensitive to the requester does not automatically make it an urgent request. For example, a duplicate paystub needed because an employee has misplaced their copy or lost access to their employee portal is generally considered a standard request, unless there is a documented deadline requiring expedited service.
Urgent / Same Day Requests
Urgent / same day requests are generally limited to situations involving a same-day payroll or filing deadline, an employee pay issue that needs immediate resolution, a government or regulatory deadline, or another circumstance where a delay could result in a significant business or compliance consequence.
Rush Processing Fees
Rush and urgent requests are subject to availability. Additional fees apply to covered services as listed below.
Standard Request: Regular delivery for covered services under contract.
Rush request: $90.
Same-day/urgent request: $ 180.
After-hours/weekend request: $250 fee.
